Refund policy

WHAT IS YOUR RETURN & EXCHANGE POLICY?

International Orders

As a small business, all pieces are currently produced and shipped from our studio in Bali, Indonesia. Due to the high cost of international return shipping, as well as the high import duties, taxes, and customs fees incurred when goods are returned to Indonesia, we are unable to offer returns or exchanges on international orders at this time.

Orders Within Indonesia

We accept returns for products purchased within Indonesia, provided they are in new condition, with tags and liners intact, and in their original packaging, for store credit equivalent to the purchase price.

You have 14 days from the delivery date to return items for store credit. Customers are responsible for all return shipping costs.

We also accept exchanges for products purchased within Indonesia, provided they are in new condition, with tags and liners intact, and in their original packaging. Items may be exchanged for a different color or size within the same style (e.g., an ATRIA top in size S can be exchanged for an ATRIA top in size XS). 

You have 14 days from the delivery date to request an exchange. Customers are responsible for all shipping costs associated with returning the item to us.

Please email us at info@kilauswim.com with your order number to initiate the return or exchange process.