Shipping policy

WHERE DO YOU SHIP FROM?

Currently, all orders are shipped from Bali, Indonesia.

WHAT SHIPPING METHODS DO YOU OFFER?

Orders within Bali – GoSend (same-day delivery)

Domestic Orders (Indonesia) – Lion Parcel (2–3 business days)

International Orders – FedEx or DHL (3–7 business days)

 

WHAT ARE THE SHIPPING COSTS FOR MY ORDER?

We offer free shipping on all orders within Indonesia (our warehouse is in Bali, Indonesia).

For international orders, shipping rates are calculated based on your destination and order value. Shipping starts at $4.99 USD for most countries. U.S. orders are shipped for a flat rate of $34.99 USD, with all import duties and taxes included (no additional fees upon delivery).

 

ARE THERE COUNTRIES YOU DON'T SHIP TO?

Currently, we are unable to ship to the following countries/territories: Belarus, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre and Miquelon, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Russia, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands, Yemen.

 

DO I HAVE TO PAY IMPORT DUTY/TAX ON TOP OF MY ORDER?

Orders within Indonesia are not subject to import duties or taxes.

Orders shipped to the United States include all applicable import duties and taxes in the shipping fee. No additional customs charges will be due upon delivery.

All other international orders will need to pass customs clearance processes and may be subject to import duties, taxes, and other fees determined by the destination country. KILAU SWIM is not responsible for any customs charges or local taxes on these international shipments.

Please familiarize yourself with your country's import regulations, as payment of duties and taxes may be required to receive your shipment.

If a shipment is returned to us due to the recipient's refusal to pay duties or taxes imposed by customs, any refund request will be assessed on a case-by-case basis. Any costs already incurred may be deducted from the refund amount, including shipping costs, import duties to Indonesia, and production or handling expenses if the package cannot be retrieved from customs.